EDI SERVICES

 

EDI Managed Services

In today's economy, businesses are forced to evaluate the operating costs of every aspect of their business to gain efficiency. And that means EDI as well. Outsourcing your EDI is a key decision and you need a partner that you can trust. By using EDI Managed Services, you'll reduce costs, increase efficiency, and be able to focus on your core business. The cost of running an EDI program in-house is unwieldy. Even the complexities associated with EDI programs are numerous and require expertise. Organizations typically face the following obstacles:

Change is constant in the Supply Chain

• Change in source data from back office systems (ERP, accounting, etc.)
• New trading partner enablement
• New connectivity mandates: AS2 or the retirement of legacy protocols.
• Data formats, ANSI X12 version updates

Operational Challenges

• Maintaining the hardware infrastructure of your EDI program
• EDI translation software updates
• Managing connectivity in and out of your environment
• Scalability of your systems
• System reliability

Economic Challenges

• The cost of maintaining hardware, connectivity, software maintenance, training and VAN charges continues to grow
• Retirement of personnel and legacy systems

Through EDI Managed Services customers benefit from a company that provides:

• EDI and B2B any-to-any translation/transformation services, operated completely on a Hosted infrastructure.
• Clients are not required to license or install any software.
• Mapping and production support for current and future EDI transaction sets.
• EDI Administration: Under Managed Services you will get dedicated, trained Program Managers, who serve as a single point of contact to address your tasks, provide EDI project management, and coordinate supplier setup, certification, compliance and production support.

Production support tasks include:

• Guaranteed document delivery
• Monitoring of all scheduled and special run jobs
• Monitoring of reports and errors generated during the translation process and working with client's back office system
• Case creation, escalation, and resolution
• Working with client and trading partner staff on a daily basis to answer questions
• Monitoring regularly scheduled reports

In addition, EDI Managed Services provides a team that assists clients with trading community/partner management; including testing, certification and communication, perform document tracking, data analysis, reporting, and customer support. This team will also provide staff resources to cover required tasks, such as technical support, pro-active communications, compliance updates, and compliance testing and validation.

Please Contact Us for more information about our EDI Services.