Hosted Fax SERVICE versus In-House Fax Server

 

The MAKE or BUY decision – deciding whether to build and support a fax application in-house with a fax server or to outsource to a hosted fax service. 

Questions to consider:

• Do I have the manpower available to plan, purchase, install, configure, test and roll out an in-house fax solution now?
• Do I have the budget to support a fax server installation or could this money be put to better use?
• Is fax server that I build one of our core competencies or will I have to hire outside consultants to make it happen?
• How quickly do I need to implement a fax solution?
• Will I get full utilization of a fax server and all it’s components?  For example: Is the cost of dedicating enough phone lines to handle the capacity of peak traffic times worth the expense of them remaining idle for much of the day?

Drivers:

• Fax continues to be a dominant communication tool
• Fax is used in every part of an organization – Sales, Finance, HR, etc.
• Fax traffic continues to grow and projected to remain a vital tool
• Fax continues to be the best method for signoff on documents and/or signatures if required

6 Key Points for Outsourcing:

• Rapid Rollout – no hardware or software to install and configure
• Simplicity – Let the experts do the work for you
• Flexibility –  built to support 1000’s of customers with many available options to choose from
• Scalability & Capacity – Never Busy Fax architecture.
• Reliability – 24/7 monitoring/support – no software/hardware upgrades
• Disaster Recovery - Full redundant site and offsite data storage.
• Cost – No setup fees or costs related to hardware, software, maintenance, or phone lines, no employee costs to build, maintain and support the in-house systems.